Return Policy
Return Policy
At UrbanRiPrints, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions below.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- Tags and original packaging must be included
- The item must not be damaged, washed, or altered
Items returned without approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Products without original packaging
- Customized or personalized items
- Clearance / sale items
Exchanges
We only replace items if they are:
- Damaged
- Defective
- Wrong item received
- Wrong size received
To request an exchange, contact us within 48 hours of delivery.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be sent to the original payment method
- Shipping charges are non-refundable
If your refund is delayed, please contact your payment provider or bank first.
Return Shipping
Customers may be responsible for return shipping costs unless:
- Wrong product was sent
- Product arrived damaged
- Product is defective
We recommend using a trackable shipping service.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product:
- Take clear photos/videos
- Contact us within 48 hours of delivery
- Include your order number in the message
We will review the issue and provide a replacement or refund if approved.
Order Cancellation
Orders can only be cancelled before they are shipped.
Once shipped, the order cannot be cancelled.
Contact Us
For return or refund requests, contact us:
- Email: urbanriprints@gmail.com
- Phone: +91 8602015084
Thank you for shopping with UrbanRiPrints.